Privacy Policy
Effective Date: September 2026
Last Updated: September 2026
1. Introduction
At Artllac we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit artllac.com or make a purchase from us.
By using our website you agree to the collection and use of information as described in this policy.
2. Information We Collect
2.1 Information You Provide
When you place an order, create an account, or contact us we may collect:
- Full name
- Email address
- Phone number and WhatsApp number
- Billing and shipping address
- Payment information (we do not store full payment details)
- Order details and preferences
- Messages and communication history
2.2 Information Collected Automatically
When you visit our website we automatically collect:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent
- Referring website
- Cookies and tracking data
2.3 Information from Third Parties
We may receive information about you from:
- Google (if you use Google Login)
- Social media platforms (if you connect your account)
- Payment processors
- Courier and delivery services
3. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Send order confirmations and updates
- Communicate about your purchases via WhatsApp or email
- Provide customer support
- Send promotional emails and offers (with your consent)
- Improve our website and services
- Comply with legal obligations
- Detect and prevent fraud
4. Cookies
4.1 What Are Cookies
Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and improve your experience.
4.2 Types of Cookies We Use
| Cookie Type | Purpose |
|---|---|
| Essential cookies | Required for website to function |
| Analytics cookies | Help us understand how visitors use our site |
| Marketing cookies | Used to show relevant ads |
| Preference cookies | Remember your settings and preferences |
4.3 Managing Cookies
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
Service Providers:
- Courier companies for delivery
- Payment processors for transactions
- Email and SMS service providers
- Website hosting and analytics services
Legal Requirements:
We may disclose your information if required by law or to protect the rights and safety of Artllac, our customers, or others.
6. Data Security
We implement appropriate security measures to protect your personal information including:
- SSL encryption on our website
- Secure password protection
- Limited access to personal data
- Regular security monitoring
However no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
7. Data Retention
We retain your personal information for as long as necessary to:
- Maintain your account
- Process ongoing orders
- Comply with legal obligations
- Resolve disputes
You may request deletion of your data at any time by contacting us.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your data
- Opt out of marketing communications
- Lodge a complaint about how we handle your data
To exercise any of these rights contact us at info@artllac.com
9. Third Party Links
Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information.
10. Children’s Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child please contact us immediately.
11. WhatsApp Communication
By providing your WhatsApp number you consent to receiving order updates, delivery notifications, and occasional promotional messages from Artllac via WhatsApp. You can opt out at any time by messaging us.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
13. Contact Us
For privacy related questions or requests:
Email: info@artllac.com
WhatsApp: 0325 2800988
Website: artllac.com